The Municipality wishes to inform all residents of eThekwini that any recently distributed black refuse bags of inferior quality will be replaced.
This comes after a thorough investigation into the matter after numerous customer complaints about the poor quality of the refuse bags and incorrect sizing.
The results of the investigation were communicated with the supplier who will replace the bad batches at no cost. According to the supplier this was due to lapses in their quality control.
The Municipality extends its apologies for the inconvenience to customers. Customers who are experiencing problems with the Municipality’s black refuse bags due to its poor quality or incorrect size should return these bags to their nearest Cleansing and Solid Waste Depot for an exchange.
Alternatively, they can contact 031 3118804 or Email firstname.lastname@example.org for further assistance.